Sam is adept at designing and facilitating processes, research, data gathering and analytics, and technologies that synthesize data into rich information that drives intelligent decisions and resource allocation. She is not an invisible facilitator, but a dynamic and energetic advocate for community, stakeholder, and staff engagement. Get to know her, and you will find yourself referring to her fondly as your ‘process queen’.

Sam uses innovative facilitation techniques to manage both small and large group interactions, supported by technologies to include audio, video, laptops and projectors to both present information and capture the detailed discussion that occurs, are the means by which she is able to work with you and yours in an intensively collaborative way.

As the principal strategist and founder of i•c, Sam has over twenty-one years experience in the strategic master planning, programming, and design of both large and small-scale public and private projects. Her twelve years tenure with Anderson Brulé Architects, Inc. (ABA), last serving as a Principal in the firm, allowed her to develop deep expertise with libraries who sought to re-imagine and reinvent to stay relevant and valued within their communities.

Passion and expertise in systems analysis, process design, and facilitation allow her to work with clients and communities to design and implement project processes that are unique to the community needs and serve to support organizational and community goals and values. Intuitive and discrete knowledge and understanding of information systems, knowledge management, and technology facilitate rapid development of processes, systems, and tools within a project that tend to serve the client long after successful project completion. Staff that participate in the process learn and adopt the disciplines and principles of facilitation, process planning and management, and appropriate documentation.

Sam has a thorough understanding of the trends affecting public libraries and the services they need to provide, both now and in the future. She has studied other service delivery models, outside the library realm, to see what can be adopted or adapted to transform the traditional public library into one that is positioned to nimbly respond to changing community needs. This forward-thinking look at service models is designed to meet rapidly evolving and increasingly diverse community needs.

Sam developed deep expertise with organizations that sought to re-imagine and evolve to maintain relevance and value within their communities in her strategic planning efforts at architectural, engineering, and public service agencies in ‘other lives’.

Her passion and expertise in systems analysis, process design, and facilitation allow her to work with clients and communities to design and implement project processes that are unique to community needs and serve to support organizational and community goals and values. Intuitive and discrete knowledge and understanding of information systems, knowledge management, and technology facilitate rapid development of processes, systems, and tools within a project that serve the client long after successful project completion. Sam has a thorough understanding of the trends affecting service organizations. She continually studies other service delivery models to see what can be adopted or adapted to transform the traditional institution into one that is positioned to re-invent itself in response to rapidly evolving and increasingly diverse community needs.

Publications
  • Davy, Kyle V., and Susan L. Harris. Value Redesigned: New Models for Professional Practice. Atlanta, GA: Greenway Communications, 2005. (Contributor)